Effective Date: 29th July 2024

This Privacy Policy outlines how Qi-Keto ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website, www.qi-keto.com, or use any of our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Register for an account on our website;
  • Place an order for products or services;
  • Sign up for our newsletter or promotional offers;
  • Contact us through our "Contact Us" form or email.

The types of personal information we may collect include:

  • Name;
  • Email Address;
  • Billing and Shipping Addresses;
  • Phone Number;
  • Payment Information (e.g., credit card details or PayPal);
  • Order History.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and fulfill your orders;
  • To send you order confirmations, invoices, and shipping updates;
  • To provide customer support and respond to your inquiries;
  • To personalize your experience on our website;
  • To send promotional emails and newsletters (only if you have opted-in);
  • To comply with legal requirements and industry regulations.

3. Payment Information

We use secure third-party payment gateways (such as credit card number, Stripe, etc.) to process transactions. Your payment information is encrypted and handled securely. We do not store any payment card details on our servers.

4. How We Protect Your Information

We take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • SSL encryption to protect data during transmission;
  • Secure payment gateways for processing financial transactions;
  • Restricted access to your personal information on a need-to-know basis.

However, please be aware that no method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Service providers who assist us in operating our website and processing payments (e.g., shipping companies, payment processors);
  • Legal authorities if required by law or in response to valid legal processes.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your user experience. Cookies are small data files that are stored on your device when you visit a website. We use cookies to:

  • Remember your preferences (e.g., language settings, login details);
  • Track the usage of our website to improve its functionality.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or the content of those websites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to your personal information that we hold;
  • Correction: You can request that we correct any inaccuracies in your personal information;
  • Deletion: You can request the deletion of your personal information, subject to certain legal obligations;
  • Withdrawal of Consent: If you have consented to receive marketing emails, you may withdraw your consent at any time.

To exercise these rights, please contact us at [Insert Contact Email].

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on this page. Your continued use of our website after any changes constitutes acceptance of the new Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Qi Diagnostics Limited
10/F, Fuk Chiu Industrial Building, 20 Bute Street, Mong Kok, Hong Kong
Email: info@qi-keto.com
Phone: +852-36110904