1. Orders and Payments

Q: How do I place an order?
A: Simply browse our website, select the product you want, add it to the cart, and proceed to checkout. The process is secure and user-friendly.

Q: What payment methods are available?
A: We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and other options displayed during checkout.

Q: Can I cancel or modify my order?
A: Once your order is confirmed, modifications or cancellations are generally not allowed. However, you can contact us at info@qi-keto.com, and we will assist if the order has not been processed for shipping.

2. Shipping and Delivery

Q: Where do you ship?
A: We currently ship exclusively within Hong Kong.

Q: What are the shipping options and costs?
A: Shipping is handled through local delivery services. Costs are calculated during checkout and depend on the order size and weight.

Q: How long does delivery take?
A: Delivery typically takes 1–3 business days once the order is processed.

Q: Can I track my order?
A: Yes, a tracking number will be provided via email once your order has been shipped. Use the link provided to monitor your delivery status.

3. Returns and Refunds

Q: What is your return policy?
A: If you wish to request a return or refund, please contact us at info@qi-keto.com with your order details. Each request is reviewed on a case-by-case basis, and approval is not guaranteed.

Q: Are there any conditions for returns or refunds?
A: Returns or refunds are subject to review and approval. Items must be unused, unopened, and in their original condition. Please contact us as soon as possible if there are issues with your order.

Q: Who is responsible for return shipping costs?
A: Customers are responsible for return shipping costs unless otherwise stated.

4. Product Support

Q: Where can I find product usage instructions?
A: Instructions are included with the packaging and can also be found on the respective product pages on our website.

Q: What should I do if my product is defective or damaged?
A: Please email us at info@qi-keto.com with your order number and photos of the defective or damaged item. Our team will assess the situation and provide further instructions.

5. Account and Technical Issues

Q: How do I create an account?
A: Click the "Sign Up" button on our website and provide the required information to create your account.

Q: I forgot my password. How can I reset it?
A: Click the "Forgot Password" link on the login page and follow the instructions to reset your password securely.

Q: What if I experience technical issues on the website?
A: If you encounter technical difficulties, try clearing your browser cache or using a different browser. If the issue persists, contact us at info@qi-keto.com for assistance.

6. Contact Us

Q: How can I contact customer support?
A: You can reach us via email at info@qi-keto.com. Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (HKT).